Google Reviews
Felix S
23:18 12 Dec 18
I had an issue with my winter coat's zipper and brought it to them and see what they had to say about it. When I tried to explain the problem, the zipper miraculously worked. The employee then offered to adjust it a little to make it better and advised me on how to take care of it. I wasn't even a customer then, but I'll surely become one once I have a real issue.read more
weidrake
00:51 10 Oct 18
They will damage your shoes and refuse to take responsibilityBrought in a pair of Allen Edmonds shell cordovan loafers for a simple reparation at the toe area and the result was sloppy and careless, and ruined my $1200 pair of shoes. I have no doubt he may ruin yours too.There were black marks (edge dressing) all over the leather, rendering the shoe unwearable. It is well known that edge dressing permanently and irreversibly damages and stains leather, and a half-decent cobbler would have taped the leather uppers to prevent this. When I showed the damage to them, they immediately began applying acetone to the leather without my permission. Acetone is a heavy duty industrial solvent designed to completely strip dyes from leather. Needless to say, I protested, but was told not to worry. When I returned to pick up the shoes, the colour of the shoes had been lightened in patches, with brush strokes clearly visible from the brush used to spread the acetone. They had removed the black edge dressing marks, but the area was now stained lighter than the rest of the shoe (the original dye had been removed), a clear indicator that acetone was further used despite my protests. The shoe was also over-polished to hide the damage, and my requests for the polish to be removed were ignored. When I got home, a quick wipe with a clean cloth quickly showed the full extent of the damage. When confronted about the damage, the proprietor and cobbler became defensive and aggressive, citing his long experience in the business and refusing to acknowledge the possibility that he may have damaged my shoes. He later admitted to fault, but refused to compensate me for the damage. I had even offered to accept only half the value of the shoes as compensation, spending money out of pocket for a replacement, which he refused. It appears my only recourse now is to go to court, which truly is the definitive sign of an irresponsibly and apathetically run business. I would strongly recommend against bringing your beloved shoes here; they may come out worse than they went in. (Legal disclaimer: events recounted are from memory, and may have been simplified for the purposes of this review)read more
Elissa Turpin
21:20 24 May 18
Originally asked for shoes to be ready on Friday then last-minute changed it to Thursday. No problem! Everything was done on time, nicely, and everyone was super friendly.read more
Freda Chen
22:26 07 Sep 17
I sent two pairs of shoes to add the soles.But when I go pick them up they made them so dirty with black marks on the leather.And the surface need to be fixed.I don't think it worth the money.They ruined my shoes.read more
Mathieu Auclair
20:58 02 Feb 17
Twice they helped out of jam. quick and friendly service. great team. highly recommended!!!
Marissa Carnevale
03:05 23 Nov 16
Amazing service! Truly like an old fashioned shoe maker - highly recommended.
Veranika Liaukevich
01:43 29 Oct 15
Easy to find location, friendly staff, good pricing, but I'm not entirely sure in the durability of their repair solution.
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