Google Reviews
Max
15:55 22 Jan 19
Great service. Installers did excellent job dealing with difficult cases during the installation. The follow up on some mix up at the factory order was hassle free and prompt.read more
Tim Toskin
16:04 15 Dec 18
Hello Alex, just a small note of appreciation, Other than a longer delay than was originally anticipated... I would like to thank you and your team for an amazing job. Your team was polite and professional, they laid down protective cover on the floors and stairs and cleaned both the inside and outside of the house after they had finished installing our new master bedroom widow. It looks fantastic!!Now it's up to the window and frame to show their quality, if they do as you claim you with have a client for life.Again, thank you and your team. TimDollard des Ormeauxread more
Steven Avrith
16:31 23 Nov 18
It was a pleasure to deal with Alex and Factory Direct Montreal. Even though the installation was done on a day that was 93 degree heat and high humidity, the installers did a fantastic job!We are now into the winter with temperatures dropping well below zero and I'm amazed at the difference these new PVC windows have made! I'm able to keep the thermostats set lower and yet the house feels warmer - no drafts coming through and I'm starting to see lower Hydro Quebec power bills. Again thanks to Factory Direct Montreal!read more
Stéphanie Darras
16:54 09 Nov 18
I looked online to find a window company and you never know what you will get. When I met with Peter (the owner) he was very honest and gave me more info than I needed. I had a good feeling! So we just got all of our windows done by these guys. 2 patio doors , a bay window added and they enlarged two of our existing windows. They did all of this in 3 days, they were punctual and SO kind. Peter the owner is a family man, true to his word and and knows what he is doing!!! They do not sub-contract, they do it all themselves! Their pricing was good also... I did some shopping around but even if I would have found less expensive elsewhere today, his work and service are worth more. Thanks again and we are so so so happy with the final result!read more
Carey Lin
01:02 22 Aug 18
We are very satisfied with the product and service. I told my wife that I never feel that money is so worth spending. I replaced my windows in my previous house, it was a very bad experience. The window was thin and crappy. The installation was incorrect. So, I spent a lot of time to study the window and installation. Though I am traveling and haven't seen the window, my wife took pictures and communicated effectively when the service team installed the windows. In Montreal, to protect from the winter, a thick window is absolutely needed and should be sealed completely. That's exactly what I got from Factory Direct. Strongly recommend!!!read more
Thomas Vicanek-Santaguida
13:41 14 Jun 18
I had a great experience with factory direct......nice, flexible and professional people, highest quality windows, on time service, excellent prices. Would recommend them to anyone! Thank you for the beautiful job....the windows look great!Carolineread more
paul Lee
13:30 27 Apr 18
We are really happy with the new patio door, front door and basement windows. Factory Direct has a good quality of products and unbeatable price. Alex always response right away which indicates the excellent service. We also get the referral bonus right away after we refer Factory Direct to our friends and neighbors which they are all satisfy with the quality work and products.read more
Kim Ferlatte
13:02 17 Apr 18
Fantastic service! Installation! Professionalism! Work ethic! Flexibility!
IOANNA K
14:41 13 Apr 18
Factory Direct nicest people; high quality with excellent prices! , Fantastic professional installers; wonderful customer service before and after sales. Thank you! I love my new windows. Winter was bright and warm!I recommend them.!read more
Barry O'Sullivan
17:22 23 Mar 18
Decided to wait until after winter to leave a full review and all I can say is these windows are excellent, of the highest quality. Our heating bills were cut dramatically from the original 1940's windows in the house and the comfort levels now are amazing. The Low E glass also does a great job at keeping the summer heat out. Alex and his team are professional and courteous and I would highly recommend them.read more
Lisa Sarskas
17:40 13 Mar 18
Super great sales pitch made by Alex. He was very informative when he was at our place to give us the low-down. The gentlemen that came to do the installation were excellent and efficient. They did a great job! I would recommend this company for sure. We even had a window crack after all the windows were installed, and in a short while Max came out to replace with virtually no fuss at all. Top notch!read more
Simone X. Yang
19:34 16 Nov 17
I have bought 9 windows and 2 doors from Factor Direct, and I couldn't be happier with the quality of products and service which I've received. The installation was completed within a day, the crews are professional and hard working, and the job was beautifully done. Alex also helped me find a perfect contractor for my renovation, and I am very happy with the end result. I would highly recommend factory direct windows and doors to anyone who needs the service. Best ever.read more
Elaine Sevy
01:55 15 Nov 17
Very unprofessional. We had all our windows replaced as well as the front door, garage door and patio door. The window above the front door is leaking water. The garage door does not close properly and many windows do not open or close correctly. We have tried numerous times in the past 6 months to get these repairs done. The salesman who sold us the products, Alex, does not return calls. The odd time that we did reach him, he said, I will call you back. We are still waiting. I would not recommend this company as they were very quick to collect but give no after sales service.read more
Tom Mancuso
22:55 24 Apr 17
I am very satisfied with Vinyl Pro windows and Factory Direct. Alex was very helpful and his installers were very fast and professional. I would highly recommend Factory Direct for your windows and doors project.read more
Philip Piccirilli
03:35 27 Dec 16
Had 9 windows and 2 patio doors installed in October. Decided to write this review now, in late December, so that I would be able to report on the efficiency of the windows and doors after some cold weather. Well, the verdict is in and I can say that they are very efficient so far. No draft, no cold radiating from the windows. Very happy to-date.The sales rep was easy to talk to and opened to negotiations. This was important to me. The work was completed in a day and half and there was absolutely no mess left behind. And I was very satisfied with the completed work.Prior to choosing Factory Direct, I did a lot of research, especially on the type of windows I wanted. After lots of consideration and data, I chose to go with PVC. The bottom line, of course, was budget. I went all the way with as many features as possible available to me and the final cost was still far less than comparable other products such as aluminum and fiber glass (with fewer features). Included in my purchase; triple glazed glass, built-in blinds in the doors, frosted glass for the bathroom windows and a decorative grill for the main windows.I do have some minor complaints though, in that; some of the larger windows which reside over a base board heater tend to make noise. I imagine this is due to the expansion and contraction of the PVC. The other is that; with the PVC framing, you get more frame than window. But, I've gotten used to them and they do look great.All in all, I recommend this company and their product.read more
Timur Grigorchuk
19:06 19 Sep 16
Professional stuff, high-quality products, a friendly and prompt service.
Robin Lu
22:56 27 Jul 16
Awful company that calls me multiple time a week about their free estimate. I have asked them multiple times to stop calling and to take me off the phone list. So far, they have not yet stopped. Terrible service and disrespectful to potential clients. I will never use this company due to all these unwanted phone calls.read more
Ron Pare
13:57 11 Nov 15
had work done this week with them and i want to say professional and quality of product was great would recommend them to friends also workers were very coutoise and knew what they were doingread more
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